Privacy Policy

Last updated: 10 July 2026

This Privacy Policy explains how Lockmaster Emergency Locksmith (SSM 202403124567-X) collects, uses, and protects information when you visit lockmaster.com.my or contact us for locksmith services. By using this site or contacting us, you agree to the practices described below.

1. Information We Collect

• Contact details you provide: when you call or message us on WhatsApp, we receive your phone number and any details you share (name, location, description of your lock issue, photos).
• Advertising click identifiers: if you arrive from a Google Ad, we capture the click ID (gclid, gbraid, or wbraid) from the URL to measure ad performance.
• Approximate location: we detect your city from your IP address to show relevant service areas and arrival times. We do not collect precise GPS location.
• Usage data: standard analytics such as pages viewed, button clicks (call / WhatsApp), device type, and referring source.

2. How We Use It

• To respond to your enquiry and dispatch a locksmith to your location.
• To provide an accurate quote and confirm service coverage for your area.
• To measure and improve the performance of our Google Ads campaigns.
• To improve the website experience and our service quality.

3. Third-Party Services

We rely on trusted third parties to operate this site. Each handles data under its own privacy policy:

• Google Tag Manager & Google Ads — analytics and conversion tracking.
• Cloudflare — hosting, security, and approximate geolocation.
• WhatsApp (Meta) — messaging when you contact us via the WhatsApp button.

Click and location data is logged to our own secure server (a Cloudflare Worker) so we can attribute leads to the correct campaign and service area.

4. Cookies & Local Storage

We use browser storage to remember your advertising click ID for the duration of your visit, and Google Tag Manager may set cookies for analytics. You can clear these at any time through your browser settings.

5. Data Retention

We keep enquiry and lead records only as long as needed to provide our service, meet legal or accounting obligations, and measure advertising performance. We do not sell your personal data to anyone.

6. Your Rights

You may request access to, correction of, or deletion of the personal data we hold about you. To make a request, contact us using the details below.

7. Contact Us

Lockmaster Emergency Locksmith (SSM 202403124567-X)
Puchong HQ: No. 24-G, Jalan Puteri 1/2, Bandar Puteri, 47100 Puchong, Selangor
Phone / WhatsApp: +60 16-202 4674

8. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page with a revised "Last updated" date.